At Beloved.Gifts, personalized items are made using the photos, names, text, or other details you submit. Please review every personalization detail before placing your order.
Personalized Items
Because personalized items are made specifically for you, we cannot accept returns, exchanges, or refunds for customer-choice reasons, including:
- Ordering the wrong item or size
- Changing your mind after ordering
- Submitting incorrect spelling, personalization details, photos, or artwork
- Submitting low-resolution or poor-quality source images
- Minor color differences caused by screen settings
Please check your preview and order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, incorrect, or with personalization that does not match the information you submitted, contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
We will review the evidence with our production partner. When the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you. Please do not return an item unless we provide written return instructions.
Items Without Personalization
If an item in your order does not require personalization, contact us within 7 days of delivery if it arrived damaged, defective, or incorrect. Do not return an item without written instructions from Beloved.Gifts. We do not currently offer change-of-mind returns.
Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. A full cancellation is available only while the order is still awaiting production. Once production begins, customer-requested changes or cancellations may no longer be possible. After shipment, we cannot cancel the order or refund it for a customer-choice reason.
Submitting a request does not guarantee that a change can be made; we will confirm the current production state before promising an outcome.
Shipping Addresses
Please verify your shipping address before ordering. Contact us immediately if it is wrong. Once production or shipment has begun, an address change may not be possible, and Beloved.Gifts is not responsible for delivery problems caused by an address submitted incorrectly by the customer.
Refund Processing
Approved refunds are issued to the original payment method. The time for the credit to appear depends on your bank or payment provider.
Contact Us
Email support@beloved.gifts with your order number and the relevant details. We will review your request and explain the next step.