Orders and Shipping
Production time and delivery time vary by product and destination. The product-specific estimate shown for your item and destination is the best current guide. For many U.S. standard shipments, transit is typically 7–15 business days after production, but carrier, customs, and destination conditions can change that estimate. It is not a guaranteed delivery date. When tracking is available, we will email it after your order ships.
Creating an account is quick and completely free!
Simply click My Account at the top of our website and register using your email address. You’ll be able to view your order history, track shipments, save your addresses, and enjoy a faster checkout experience.
You can also create an account automatically during checkout.
Entered the wrong address? Don’t panic!
If your order hasn’t been processed yet, contact us immediately with your order number and your correct shipping address.
Once your order has shipped, we’re unable to change the delivery address, so the sooner you contact us, the better.
Tracking your order is easy!
As soon as your order ships, we’ll send you an email containing your tracking number and tracking link.
You can also log into your My Account page anytime to check your order status and view your tracking information.
No.
Your payment information is processed securely through our trusted payment providers. We never store your credit card information on our servers, helping keep your personal information safe and secure.
Sales tax is calculated automatically during checkout based on your shipping address and applicable local tax laws.
Any taxes due will always be displayed before you complete your purchase—no surprises.
Shipping availability depends on the product and destination. A country may be available for one item and unavailable for another. Enter your destination during checkout to see the current options. If no option appears, contact support@beloved.gifts before ordering and we will verify the exact product and location.
Sometimes, but not always.
Since many of our products are fulfilled from different warehouses or manufacturing partners, items from the same order may arrive separately.
If that happens, don’t worry! Each shipment will include its own tracking information.
Returns and Exchanges
Personalized items cannot be returned, exchanged, or refunded for customer-choice reasons. If an item arrives damaged, defective, incorrect, or does not match the personalization you submitted, contact us within 7 days of delivery. Do not mail an item back unless Beloved.Gifts provides written return instructions. See the Refund & Return Policy page for full details.
We’re very sorry about that!
Please contact us as soon as possible with:
- Your order number
- A photo of the item you received
- A brief description of the issue
We’ll work quickly to send the correct item or provide an appropriate solution.
If your item arrives damaged, contact us within 7 days of delivery. Include your order number, clear photos of the damaged product and packaging, and a short description. We will review the evidence with our production partner and confirm the appropriate replacement or refund.
Please do not return items without contacting us first.
Our customer support team will provide the correct return address and instructions after your return request has been approved.
Sending items without authorization may delay or prevent your refund.
We’re always happy to help! 💕
Simply contact us by using the contact form on our website.
Our support team typically responds within 24 business hours, often much sooner.
Contact us immediately with your order number and the correct address. We will check the current production and shipment state before confirming whether the address can be changed. Once production or shipment has begun, an address change may not be possible.
Contact us as soon as possible. A full cancellation is available only while the order is still awaiting production. Once production begins, customer-requested changes or cancellations may no longer be possible. After shipment, the order cannot be canceled for a customer-choice reason. We will confirm the current production state before promising an outcome.
Product availability can change when a production partner updates or discontinues a blank. If an item is unavailable, we will remove or update the listing as soon as the change is confirmed. Contact support@beloved.gifts if you want us to check a specific product.